Lowongan Kerja PT. Lami Packaging Indonesia

Lamipak adalah produsen kemasan aseptik berkualitas tinggi yang memberikan solusi nilai terbaik kepada pelanggannya. Awalnya didirikan untuk menyediakan paket berbasis kertas produksi massal untuk minuman bagi industri makanan, baru pada tahun 2007 merek Lamipak secara resmi muncul dan diberikan dana untuk membangun fasilitas manufaktur yang didedikasikan untuk pengemasan aseptik. Sejak saat itu, Lamipak telah berkembang selama dekade terakhir untuk menjadi salah satu pemimpin dalam menyediakan solusi pengemasan aseptik di mana produk dan layanannya digunakan di lebih dari 50 negara berbeda di seluruh dunia. Hingga saat ini, output volumenya hampir tiga kali lipat dalam waktu 5 tahun.

Senior Quality Customer Service Engineer

What You’ll Do

• Manage and resolve customer complaints related to product quality by coordinating with internal teams.
• Collect product and process information, including samples and supporting data, in response to customer complaints.
• Lead and track customer complaint review meetings to identify root causes and corrective actions.
• Prepare and deliver customer complaint analysis reports, ensuring timely follow-up on improvement actions.
• Coordinate complaint resolution and compensation processes, ensuring proper documentation and closure.
• Communicate directly with customers through English-language meetings and video conferences.
• Work closely with QA/QC and production teams to maintain compliance with food safety and quality standards.
• Support internal and external audits by providing complaint records and follow-up documentation.
• Contribute to continuous improvement in customer service and complaint management processes.

What We’re Looking For:

• Bachelor’s degree in food science, Quality Assurance, Chemical Engineering, or related field
• 2–3 years of experience in quality assurance within the liquid food manufacturing industry
• Familiarity with food safety and quality standards (HACCP, ISO 22000, FSSC 22000, BRC)
• Experience handling customer complaints, root cause analysis (5 Whys, Fishbone), and corrective actions
• Strong English communication skills, both written and verbal
• Excellent analytical and problem-solving skills
• Ability to work cross-functionally with multiple stakeholders
• Detail-oriented with strong documentation and organizational skills
• Proficient in Microsoft Office; experience with ERP or complaint management systems is a plus

Interested candidates are welcome to send your CV to: career.idn@lamipak.biz